Refund policy

Digital products (firmware, accounts)

Because a digital product cannot be returned, orders are non-refundable once the product, key, credentials or access has been delivered in your ticket. If a firmware stops working inside its warranty period, we replace or fix it under warranty. If an account is not as described when delivered, tell us in the ticket straight away and we will replace it.

Before delivery

If you change your mind before anything has been delivered, ask in your ticket and we will cancel and refund the order.

Hardware

If hardware arrives faulty or damaged, report it within 14 days of delivery with photos or video. We will replace it, or refund once it has been returned. Return postage for a confirmed fault is covered by us. We do not accept returns for hardware that works as described.

Services

A manual spoof that could not be completed is refunded in full. Once the agreed work has been performed it is non-refundable.

How refunds are paid

Refunds go back by the method used to pay. Crypto refunds are sent to an address you provide, in the same coin, at the USD value at the time of refund. Card refunds return to the card.

Chargebacks

Please contact us before opening a dispute with your card issuer — almost everything is quicker to fix in a ticket. Disputes are answered with our delivery records.